RETURN & EXCHANGE POLICY

To our Valued Customers,
We are committed to always using the freshest quality flowers available. It's important to acknowledge, however, that flowers have their own lifespan. There are many factors that may affect how long your flowers will last like sensitivity to room temperature, level of moisture and light. Please note that due to current flower shortages worldwide, some substitutions may be required. We will do our best to fulfill a similar look and feel.
If you encounter any issues or have concerns regarding your order, we encourage you to reach out to us within the next 24 hours for prompt resolution. Your satisfaction is our top priority, and we are committed to addressing any concerns you may have. Please note that after this 24-hour period, all sales will be considered final. Thank you for choosing us, and we appreciate the opportunity to ensure your experience is positive.
Please contact us within 24 hours of receipt and send a clear photo of the arrangement to flowersofthevalley@hotmail.com.